What counts as an emergency?

No cooling in extreme heat, a burning smell, water damage from a backed-up drain, or anything electrical you're not comfortable with. When in doubt, call.

Is there an after-hours charge?

Emergency visits carry a dispatch fee, which we'll quote you on the phone before dispatching — never after.

AC Down In A Heat Wave? Call Us Now

A hundred-degree house isn't an inconvenience, it's a safety problem — especially with kids, pets, or older family at home. Tell us what's happening and we'll get someone moving.

(940) 290-3800

Emergency dispatch
Straight answers on the phone
Every major brand

4.9 from 1000+ local reviews

Sailor's technician arriving at a customer's door

Emergency AC · Denton County, TX

Google Reviews

4.9

from 1000+ local reviews

Read All Reviews On Google

Neighbors, not customers

North Texas homeowners keep calling us back

“Steven from Sailor's helped out again! Always on time, always explains what he's doing, and always leaves the place tidy.”

Nick

Providence Village, TX

“He was very polite and explained everything — no upselling, no pressure. Just honest work.”

Kay

Krugerville, TX

“Absolutely awesome every time. We've used them for both HVAC and plumbing and never been disappointed.”

Verified customer

Aubrey, TX

Free

Free Estimate On System Changeouts

Thinking about replacing your AC or furnace? Tell us what you're after and we'll size it, price it, and show you the options — at no charge and with no obligation.

Applies to residential system replacement estimates.

$100 Off

$100 off any repair over $350

$0 Diagnostic Fee for any same day plumbing or HVAC repair

Comfort is one call away.

Book online in about a minute, or talk it through with a neighbor right now.

(940) 290-3800

How it works

Calm, predictable, and tidy

You'll know what's wrong, what it costs, and when it's fixed — before we pick up a tool.

Call, Don't Wait

Emergencies move faster by phone than by form. We’ll triage over the line and tell you honestly when we can be there.

Diagnose & Stabilize

We find the fault and get you cooling again if the part is on the truck — and most common ones are.

Plan The Permanent Fix

If a special-order part is needed, you’ll leave the conversation knowing exactly what happens next and when.

(940) 290-3800

Since 1993

Family owned & operated

Free

In-home estimates

Same-Day

Appointments available

Licensed

TACLA56347C · MPL14200

Sailor's technician walking a homeowner through her options

Save while you're at it

Captain's Club — $199 a year

Two HVAC tune-ups a year, an annual whole-home plumbing safety inspection, up to 10% off repairs, and a $49 truck-roll fee instead of $89. The cheapest repair is the one you never needed.

Priority scheduling

Members go to the front of the line.

Members save

up to 5% off new equipment, too.

(940) 290-3800

Good to know

Emergency AC Repair questions, answered

While you wait, two things help.

Switch the system off at the thermostat so it stops icing up, and check the breaker. Neither is the fix — both make the repair quicker when we arrive.

Ready when you are

Treating You Like Family

Let's Get Your Home Comfortable Again

Book online in about a minute, or call and talk to a neighbor who has been serving North Texas since 1993.

(940) 290-3800